Courses/Workshops
Business Skills Training and Development
Customer Service (1 Day)
Achieving World-Class Customer Service requires strong service leadership, skilled management, effective teamwork, and skilled, caring and motivated people on the front line. It is essential that customers feel respected, cared for, and trust doing business with you. The result is long-term customer loyalty.
Topics covered; Learn to identify and analyze customer needs and problems, recognize the most common reasons for customer complaints, discover techniques to cultivate and maintain special customer service.
Computer Skills and Training
Microsoft Excel 2003 Level I (Beginner)
Spreadsheets are important planning tools for success in business today. The MS Office Excel 2003 series teaches you how to work with spreadsheets and workbooks.Level 1 introduces beginning Excel users to the basic features of spreadsheets. Learn how to create, edit, save, open, and close workbooks; format, delete, copy and paste cells; change the view mode; create basic formulas and charts.
Microsoft Excel 2003 Level II (Intermediate)Spreadsheets are important planning tools for success in business today. The MS Office Excel 2003 series teaches you how to work with spreadsheets and workbooks. Expand your knowledge and skills in the Excel spreadsheet application. Work with tools such as excel functions, information functions, graphics objects, charts, tables, named ranges, filter features, Format Painter, customized and conditional formatting, database concepts and functions.
Industrial Training
Standard First Aid (1 Day)
Emergency First Aid (2 Day)
H2S Alive
This course is valuable to anyone working where hydrogen sulfide may be a hazard. The course covers the physical properties and health hazards of H2S, how to protect yourself and basic rescue techniques. Each student is required to operate self-contained breathing apparatus, perform rescue breathing, and operate a detector tube device.
TDG
WHMIS
Confined Space Entry/Monitor
Fall Protection
This course is one day and provides participants with the legislated requirements of fall protection systems, including identifying potential fall hazards, hazard analysis and risk assessment, fall protection regulations for Alberta, selecting and using a personal fall protection system as well as inspection, maintenance and storage.
